We are on the lookout for a dedicated CRM Manager (Post-Sales) to manage customer relationships after booking is done. This role is crucial in ensuring a smooth transition from booking to possession, handling customer documentation, payments, updates, and grievance redressal. The ideal candidate should be proactive, customer-centric, and well-versed in residential real estate processes.

Who Should Apply?

✅ Experience: 5–10 years in CRM/Post-Sales roles within the real estate industry

✅ Education: Bachelor’s or Master’s in Business, Sales, or a related field

✅ Skills: Strong communication and coordination skills Familiarity with CRM software and Excel Experience in managing agreements, payments, and customer handover process

✅ Languages: English + Kannada/Hindi (preferred)

✅ Location Knowledge: Good understanding of Bangalore’s real estate landscape and customer expectations

Key Responsibilities:

• Serve as the primary point of contact for all customer queries after booking 
• Coordinate with internal departments. Legal, Projects, Finance, and Sales for timely updates
•  Manage customer documentation including Agreements, Allotment Letters, and Payment Receipts
•  Regularly follow up with customers on payment schedules and milestone completions
•  Provide updates on project construction progress and handle site visit scheduling
•  Address and resolve customer complaints or escalations professionally
•  Ensure timely issuance of Possession Letters and support during handover
•  Maintain accurate customer records and track communication using CRM tools

Working Hours:
Includes Saturday and Sunday working

One weekday off (as per roster)